Crisis training
Having the best crisis manuals and checklists in place will not always ensure you handle an issue in the best way. It is essential that your crisis team is fully trained and ready for anything. Here is a selection of the courses I run:
Dealing with a crisis (simulation) - over one or several days, this simulation is developed to give your team and your plan with a thorough testing before a real issue or crisis hits. The simulation training will result in refinements to your crisis plan, clear development goals for your team and could even help you prevent some crises from happening.
Introduction to crisis management - this course, which is supported with practical toolkits, covers everything from creating a crisis manual, choosing a crisis team, identifying risks and rehearsal mechanisms.
Frontline crisis management - this course is designed for those ‘on the frontline’ in a crisis, for example receptionists, security guards or administrative assistants. Delegates will go away with practical advice on how to deal with issues in a calm and professional way.
Testing frontline media and crisis skills - this is a one day course with an escalating crisis scenario - which will test crisis handling skills - and a number of realistic media challenges. Attendees will learn a great deal from being at the centre of a media storm during a crisis. The course can involve journalists and camera crews to give real-life experiences for the delegates.
Comments from course attendees:
